Tour Terms and Conditions

What is included in the trip?

Unless otherwise specified in the itinerary details, all travel packages include the following:

  • Pick-up at the airport in the city chosen as the starting point for the trip. If you are in another part of town on the day of the pick-up, please inform us and we will make every effort to pick you up wherever you are. If for any reason this is not possible, you will need to find your own way to the hotel where the group will be staying.
  • Welcome package with itinerary, travel information and checklist of the birds of the region.
  • All transportation, including travel in our own vehicles; train, bus, or airplane; or any other means of transportation that we will use during the course of the trip.
  • Accommodation starting on the first day of the trip until the morning of the last day of the tour.
  • Full board. Sometimes breakfast or lunch may consist of a packed meal in order spend as much time as possible in the field.

The trip itinerary will be restricted to that published on the website and the information provided to the client, but it is subject to last minute changes if the guide or the directors of Whitehawk believe that these changes are necessary due to unforeseen circumstances or for the benefit of the trip and clients.

The following is not included in your payment:

  • Round-trip ticket from your home town to the starting location of the tour.
  • Personal trip insurance.
  • Drinks.
  • Personal items, toiletries and medicines.
  • Any visa requirements for entering into the country.
  • Any immunizations recommended for travel to certain countries.

Insurance

The customer is responsible for acquiring his or her own travel insurance. The purchase of insurance is mandatory for participation in any Whitehawk trip and must be confirmed before the start of the tour. We recommend purchasing insurance that includes payment refunds in case you have to cancel the trip due to sickness or other major events.

Reservation and Payment

Once we receive your reservation form we will contact you immediately to confirm your reservation. At that time a deposit of 10% of the total trip will be required for us to secure your booking. We require that the remaining balance be paid to Whitehawk at least two months before your scheduled trip begins. If payment has not been made within the allotted time, we will be forced to cancel the reservation and the deposit will not be refundable. However, if the reservation is cancelled, you will have the option to use the amount with Whitehawk within twelve months of the cancellation.

If there are less than two months before the start of the trip and places are still available, we will ask the customer to pay the total cost of travel when booking a tour.

Cancellation

If for any reason, Whitehawk is forced to cancel any of its tours, customers will be refunded the full amount paid to Whitehawk as of the cancellation date.

If the customer cancels the reservation more than three months before the start of the trip, 100% of the money – less the deposit – will be refunded. If cancellation occurs between three months and one month prior to departure, 50% of the total trip cost will be refunded. Customers will not be entitled to any refund if the cancellation occurs one month or less prior to departure. However, we do offer a grace period in which customers will have 12 months to put this money toward any other available trip with Whitehawk.

If at any time you have questions about our trips, payments, or other related topics please feel free to call us at +1 208 473 2473, or contact us via e-mail at info@whitehawkbirding.com or through post mail to:

Whitehawk – Birding and Conservation
P.O.Box 515381 #75149
Los Angeles, CA 90051-6681, USA